Privacy policy

Kindore ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in line with the UK GDPR and the Data Protection Act 2018.

Information we collect

When you visit our store or place an order, we may collect:

  • Contact details — name, email address, phone number, billing and shipping address
  • Order details — products purchased, order value, payment confirmation (we do not store full card numbers; payments are handled securely by our payment provider)
  • Technical data — IP address, browser type, device information, and cookies
  • Communications — any messages you send us

How we use your information

We use your data to:

  • Process and deliver your orders
  • Send order confirmations and updates
  • Respond to your enquiries and provide customer support
  • Send marketing emails, where you have opted in (you can unsubscribe at any time)
  • Improve our store and prevent fraud

Lawful basis

We process your data on the basis of contract (to fulfil your order), consent (for marketing), and legitimate interests (to run and improve our business).

Sharing your data

We only share your data with third parties who help us run our store, such as our ecommerce platform, payment processors, and shipping couriers. These partners only receive the data they need to perform their service. We never sell your personal data.

Data retention

We keep your personal data only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data, to object to or restrict processing, and to withdraw consent at any time. To exercise any of these rights, email support@kindoreshop.com.

Cookies

Our site uses cookies to keep your cart working, remember preferences, and understand how the store is used. You can control cookies through your browser settings.

Complaints

If you have concerns about how we handle your data, you can contact us first at support@kindoreshop.com. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.